Reliance Home Sdn Bhd

At Reliance Home, all aluminium doors, windows and glass products are custom-fabricated according to approved site measurements and signed specifications.

Due to the made-to-order nature of our products, the following policy applies:

1. Custom-Made Products
All products are manufactured based on:

Final site measurements
Approved shop drawings
Confirmed design, colour and hardware selections
These items are customised specifically for each property and are not resalable.

2. Cancellation & Refund Policy
Orders cannot be cancelled, amended or refunded once:

Final measurements are confirmed; or
Shop drawings are approved; or
Production has commenced; or
Materials have been procured.
All payments made are for customised fabrication services and allocated materials.

3. Returns (Defective Products Only)
We accept claims for verified fabrication defects only.

A claim will be considered where:

The installed product materially deviates from the signed approved specification; and
The issue is caused directly by fabrication error; and
The issue affects functional performance.
Aesthetic preferences or minor industry tolerances do not constitute a defect.

4. What Is Not Considered a Defect
The following are not classified as defects:

Minor dimensional tolerance within industry standards
Slight colour variation between production batches
Silicone or sealant finishing lines
Minor surface marks within acceptable tolerance
Glass waviness compliant with tempered glass standards
Building settlement or uneven wall conditions
External water ingress caused by structural issues
Damage caused by third-party contractors
Renovation works after installation
Misuse, force impact or modification
Normal wear and tear
5. Claim Procedure
All claims must:

Be submitted in writing within 7 calendar days from installation completion
Include clear photographic evidence
Remain unaltered prior to inspection
Failure to report within 7 days shall be deemed as acceptance of the installation.

6. Rectification
If a verified fabrication defect is confirmed, Reliance Home will, at its discretion:

Adjust;
Repair; or
Replace the affected component.
No cash refund will be provided.

7. Limitation of Liability
Reliance Home’s liability is limited strictly to rectification of the affected product.

We are not liable for indirect or consequential losses, renovation delays, or third-party costs.